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We ship anywhere in the contiguous US (48 states), but we’ll definitely let our customers know if and when we expand our current shipping area. Orders usually ship within 2-4 days of being placed, but we aim to get them out sooner.

We do not fulfill orders on national holidays. Plants currently ship from our greenhouse in Florida, so delivery may take between 3-5 business days depending on the destination. During periods of inclement weather, shipments may be delayed for the safety of your plant.

Shipping cost varies based on distance traveled and total cart size, starting at $4. We ship anywhere in the contiguous US (48 states). Orders over $85 ship free (excluding third party merchandise). Shipping fees are non-refundable after a package has been dispatched.


We don’t accept returns for plant orders, because why would you ever return a friend? But if your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to hello@heyrooted.com and we’ll take care of you.

We do not accept returns on accessories, supplies, or merchandise.